Legal

Privacy Policy

This Privacy Policy explains how maltagotransfers.com (the “Website”) handles personal data when you browse the Website and when you contact us to request a quote or book a transfer.

This notice is intended to meet the transparency requirements of the GDPR and applicable Maltese data protection law.

1) Who is responsible for your data

Controller: maltagotransfers.com

If you need to contact us about privacy, use the contact details provided on the Website.

2) What data we collect

A) Data you provide

When you request a quote or booking, you may provide:

  • Pickup and destination details
  • Date/time
  • Number of passengers
  • Name
  • Notes you choose to include

B) WhatsApp communications

If you contact us via WhatsApp (directly or via a button/link on the Website), WhatsApp will provide us with:

  • Your WhatsApp phone number and profile name (as shown in WhatsApp)
  • The messages and information you send

C) Technical and security data

When you browse the Website, the server may log limited technical data, such as:

  • IP address and basic device/browser information
  • Request logs needed for security, troubleshooting, and service integrity

3) Why we use your data

  • Respond to quote/booking requests
  • Communicate with you and coordinate transfer details
  • Provide the service you requested (including operational coordination)
  • Protect the Website and prevent misuse
  • Comply with legal obligations where applicable

4) Legal basis for processing

Where the GDPR applies, we rely on the following legal bases depending on the context:

  • Contract / pre‑contract steps: to provide a quote and arrange the transfer you request
  • Legitimate interests: to operate, secure, and improve the Website and manage communications
  • Legal obligation: where we must retain or disclose information under applicable law
  • Consent: only if we explicitly ask for it

5) Cookies and similar technologies

The Website may use essential cookies or similar technologies needed for core functionality and security.

We use essential cookies for site operation and analytics only after you provide consent through the cookie banner/settings, in line with EU ePrivacy rules.

6) Who we share data with

We do not sell personal data.

We may share data only where necessary to provide the service or operate the Website, for example:

  • Hosting/IT providers supporting Website operation
  • Drivers/transport operators, limited to what is needed to deliver the transfer
  • Public authorities, if required by law

7) How long we keep data

We keep personal data only for as long as necessary for:

  • Handling your request and providing the service
  • Resolving disputes and enforcing terms
  • Meeting legal and operational requirements

8) International transfers

Service providers may process data in other countries. Where required, we apply appropriate safeguards for international transfers under the GDPR.

9) Your rights

Depending on your location and applicable law (including GDPR), you may have rights to:

  • Access, correct, or delete your personal data (where legally possible)
  • Restrict or object to certain processing
  • Data portability (in relevant cases)
  • Withdraw consent (where processing is based on consent)
  • Lodge a complaint with a supervisory authority

10) Security

We use reasonable technical and organisational measures to protect personal data. No online system is fully secure.

Important: Please avoid sending sensitive information (e.g., payment card details or identity documents) via WhatsApp.

11) Children

The Website and services are not intended for children, and we do not knowingly collect personal data from children.

12) Changes to this Policy

We may update this Policy from time to time by publishing a new version on the Website.